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Terms and conditions

About Bia Bed

The Bia Bed brand is owned by Pritax AB, corporate identity number / VATnr SE556894-1495. The company is based in Kista.
Postal address is Viderögatan 3B, 16440 Kista.

If you wish to get in touch with us, send an email to [email protected] with your case and your contact information and we will get back to you shortly.


When you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find all information about products, price, billing and delivery address.

If there is any error in the order confirmation, you must contact us immediately via e-mail to [email protected]


An agreement on purchase between you and Pritax AB is entered into when our order system has sent you an auto-generated order confirmation by e-mail regarding the order you have placed in our online store. The order confirmation is sent automatically at the time your payment method has been approved.

All goods remain in Pritax AB’s possession until full payment has been received by the company.


Our normal delivery times are 2-10 days for deliverys to countrys other than Sweden. Orders placed on weekends are sent no earlier than the following Monday.

Should delivery delays occur (without us notifying you of a longer delivery time), please contact us at e-mail address: [email protected]

Delivery in Sweden – our goods are sent with Schenker or another shipping company and can be picked up at the designated delivery point after you have received notification. Alternatively, the product is picked up at our factory in Valdemarsvik.

Delivery within EU – our goods are sent with DHL, UPS or Bring and are sent to your homeadress. An text or email is sent to you where you can choose / change delivery times.

Delivery cost

For dog beds the shipping cost is aprox. 30 EUR and for covers and smaller packages the cost is aprox.15 EUR. The shipping costs appears in the checkout and may differ depending on your countries VAT %.

Unredeemed shipments and undelivered goods

We charge EUR 30 for goods not received. If you regret when the package has been sent from us, you must receive the package and send it back to us, otherwise it will be registered as not received and charged automatically.


All prices in the store are stated in EUR and all prices include your countries VAT %.

We reserve the right to change prices due to price changes from material suppliers, incorrect printing in the price list and inaccuracies in prices due to incorrect information and we reserve the right to adjust the price.


In our webshop you can pay with Klarna invoice, Klarna account, card or bank transfer. You can read about Klarnas general terms and conditions here.

Right of withdrawal

When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered.

The right of withdrawal does not apply in full if the product is specially manufactured or otherwise adapted to you.

If you want to exercise your right to withdraw from your purchase, you must send the product back to us within 14 days from the day that you received it. For the return to be approved, you must complete the return form you received in the original package.

When using your right to withdraw from your purchase, as a customer you are always responsible for the return shipping cost. Choose your shipping option and take your parcel to the nearest postal office.

When we have received and approved your return, we will refund you for the product(s). We will not refund the shipping costs from the original purchase.

Returned products must be returned in unchanged and unused condition. This means that labels, zippers and protective plastic must remain in the same condition as when the product(s) were delivered. All returns must be sent back in their original packaging and delivered in the same way as you received them for the return to be approved.

If the return is damaged as mentioned above, or demonstrates for example torn labels, dirt, or hair, Pritax AB has the right to charge you for the damage to the product. This charge can amount to 100% of the value of the product if it is not considered to be in saleable condition. You will then receive a refund minus the reduction for the damaged product.

The refund is made as soon as we have received and checked the product condition. The refund applies to the returned product. The cost for the original shipping will not be refunded.

Pritax AB is always responsible for the transport risk for your orders to you. As a customer, however, you are responsible for shipments back to us. Be careful how you package the goods. At the bottom of the return consignment note is the package number for the return. Save the package number to be able to track your return and see if we have received it.

When exercising your right of withdrawal:

You must announce that you regret it. The message should be sent to us [email protected]. In your message, your name, address, e-mail address, order number and which goods the return applies to must be clearly stated.

The right of withdrawal does not apply to:

Custom made products.


We inspect all products before they are sent to you. Should the product still be damaged or incorrectly shipped when it arrives, we undertake in accordance with current consumer protection legislation to rectify the defect free of charge.

You must always contact us for an approval before returning a defective item.

The complaint must be sent immediately after the defect has been discovered.

How do you proceed with a complaint?

Any errors and defects must always be reported to customer [email protected] where you enter your name, address, e-mail address, order number and a description of the error.

If we are unable to rectify the error or deliver a similar product, we will reimburse you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping for approved complaints.

We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see www.arn.se.

Limitation of liability

We take no responsibility for indirect damages that may occur due to the product.

We do not accept responsibility for delays / errors due to circumstances beyond the company’s control (Force Majeure). These circumstances can be, for example, labor dispute, fire, war, government decision, reduced or no delivery from supplier.

Furthermore, no responsibility is taken for any changes to products / product properties that have been changed by the respective supplier and other factors beyond our control.

Product information

We reserve the right to make printing errors on this website and the final sale of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the screen, photo quality and resolution. We always try our best to expose the products as accurately as possible.


According to the Electronic Information Act, visitors to a website must, for privacy purposes, be informed that cookies are used. The information in the cookie can be used to track a user’s browsing. A cookie is a small text file that the website you visit requests to be saved on your computer to provide access to various functions. You can set your browser to automatically deny cookies. More information can be found on the Swedish Post and Telecom Agency’s website.

The Personal Data Act

We protect your personal data and your privacy in accordance with the GDPR. We do not save your customer information for anything other than completing your order. As a customer, you can always request correction, extracts and that we delete your information from our register.

Amendments to the General Terms and Conditions

We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The changed terms are considered accepted in connection with orders or visits to the website.

Dispute and choice of law

In the event that a dispute cannot be resolved in agreement with the company’s customer service and the customer, you as a customer can turn to the General Complaints Board, see arn.se. For residents of an EU country other than Sweden, complaints can be submitted online via the European Commission’s dispute resolution platform, see https://ec.europa.eu/consumers/odr

In the event of a dispute, we follow decisions from ARN or the corresponding dispute resolution body.

Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and law.